Welcome
Three short screens explain the app on first open — report, track, resolve — with a language switch at the top and a Skip for anyone who already knows it.
Client work · Government of Goa
Goa Public Grievances
Submit, track and manage a grievance with the Government of Goa — anytime, anywhere.
Built for the Directorate of Public Grievances so that a citizen’s complaint reaches the right officials, and the citizen can watch it move from Submitted to Resolved.
The app, screen by screen
Three short screens explain the app on first open — report, track, resolve — with a language switch at the top and a Skip for anyone who already knows it.
Report Issues EasilyYour voice matters. Empower your community by reporting local grievances and tracking their resolution in real-time.
Track in Real-TimeStay updated at every step. Receive instant notifications as your grievance moves from Submitted to Resolved.
Quick ResolutionsExperience efficient grievance handling. Our dedicated officials team work tirelessly to ensure your issues are resolved promptly and effectively.
Inside the app
A grievance, from report to resolved.
Real captures of the app — what each screen does, as a citizen sees it.
Home
The Directorate’s banners up top — the 24/7 Chief Minister Helpline — and the citizen’s latest grievances beneath, each with its status, ID and date. Home, Grievances, Alerts and Settings in the bar.
New grievance
A structured form: a title, the nature of the grievance from a list, a description, a box to say a complaint was already lodged with the department, and evidence — photos, PDF or Word files up to 10 MB.
Submitted
Save as a draft or submit. On submission the citizen gets a tracking ID to copy, and the grievance is registered with the Directorate’s officials.
My grievances
Every grievance in one place — counts of total, in progress and disposed, a filter by status, and two ways to add one: a New Report form or Report via Bot, a guided conversation.
Track
One grievance, in full: its status, when it was created and last acted on, the departments responsible, the attachments (with more to add), and a timeline of every action taken. Push notifications carry each update, and the citizen can reply when clarification is asked for.
Directorate of Public Grievances, Government of Goa
The Directorate of Public Grievances, Goa mobile application empowers citizens to easily submit, track, and manage their grievances anytime, anywhere. Designed to improve transparency and efficiency, the app provides a simple and reliable way to connect citizens with government authorities for timely resolution of public issues.
What it does
Everything a grievance needs.
Submitted by form or bot, tracked to the end, and never out of the citizen’s sight.
Forms or a guided bot
Submit a grievance through a structured form, or let the interactive bot walk through it question by question.
Real-time status
Every submitted grievance is tracked from Submitted to Resolved, with the responsible departments and each action shown.
Push notifications
Updates and responses from officials arrive as notifications, so no grievance update is missed.
Respond when asked
When an official needs more information or a clarification, the citizen replies from inside the same grievance.
Evidence attached
Photos, PDF and Word documents up to 10 MB go with the grievance, and more can be added later.
Secure sign-in
Registration and login give each citizen a personal, private view of their own grievances.
The build
A government app, done properly.
Published by the Directorate itself, beside the 24/7 Chief Minister Helpline — a second door for the same grievance.
On Google Play.
Published by the Directorate of Public Grievances, in the Government category — a native app, in the store under the department's own name.
Get it on Google Play
Beside the 24/7 Chief Minister Helpline.
A citizen can call 1905 or open the app — the same grievance, two doors.
cmhelpline.dpg.goa.gov.inIn the citizen's language.
A language selector from the very first screen.
Encrypted in transit.
No data shared with third parties; deletion can be requested — as the listing declares.
From first open to first grievance.
The home before anything is filed, and the onboarding that explains tracking.
dpg.goa.gov.in
Need an app for your department?
Citizen services, grievances, inspections, permits — we build the app, the admin side and the API, and see it through to the store.